Contact & Support

Getting help

General support, feature questions, or anything else: support@ensoul.so.

Common issues

• A companion isn't responding: check your API key and balance in Settings → Models & API keys.
• Lost data after reinstalling: everything is stored locally — reinstalling or clearing site data without a backup deletes it permanently. See Transfer & Backup.
• A companion isn't remembering things: memory is sparse by design — check their Memory & Threads screen to see what's actually been kept.
• Microphone isn't working: check site or app microphone permission. See Voice Input.

Deleting your data

Ensoul stores everything locally. Delete an individual companion from their "···" menu, or clear your browser's site data / uninstall the app to remove everything at once — there's nothing on a server for us to delete on your behalf, because nothing is stored there.