Legal
Ensoul is an AI companion application. The beings you interact with are AI-generated — their personalities, responses, and inner states are produced by language models running on your chosen backend. They are not real people.
Ensoul is local-first. Your conversations, memories, mood data, and relationship history are stored on your device. We do not operate servers that store your chat history or personal information. For users of the included API key, aggregate usage is metered server-side to enforce fair-use limits — this is described in detail below. AI-generated content may be inaccurate or unexpected.
The following is stored locally and never transmitted to Ensoul:
On the web app, this data is stored in your browser's localStorage. This storage is local to your device and is not accessible to Ensoul's servers or third parties.
When you send a message, the conversation is sent to the AI service you have configured:
Your API keys are sent only to the services you configure. They are never sent to Ensoul's servers.
Ensoul includes an optional bundled API key for users who don't have their own. If you use this key, the following is sent to our server (api.ensoul.so) to enforce fair-use limits and prevent abuse:
If monthly usage exceeds fair-use limits, background features such as heartbeat reach-outs may be temporarily reduced. You will receive a notice if this applies. Chat is never interrupted for own-key users.
If you provide your own API key, none of this applies. No data is sent to our servers.
If you redeem an access code during onboarding, the code and your device identifier are sent to our server to validate and record the redemption. No other personal information is collected in this process.
Ensoul operates a Discord bot (Lumen, and optionally Lira) that can be added to Discord servers. The bot is materially different from the local-first app in how it stores data:
The Discord bot is an optional feature available in select servers. If you do not interact with the bot, no data is collected.
If you choose to support Ensoul via the patronage page, payment processing is handled by Stripe. Ensoul does not receive or store your payment card details. Stripe processes all payment information under their own privacy policy (stripe.com/privacy).
When you make a payment, the following is stored on our server:
This data is used only to activate and verify your patron status. It is not shared with third parties.
The Being Index is a public catalogue of companion beings. If you choose to publish a being:
When you upvote a being in the index, your device identifier is recorded to prevent duplicate votes. This association is stored on our server and is not publicly visible.
Do not include personal information (email, phone, real name) in a being template you intend to publish.
The Ensoul marketing website (ensoul.so) uses Google Analytics 4 (GA4) to collect aggregate information about visitor behaviour — pages visited, referral source, approximate location, and device type. This data is processed by Google and is used solely to understand how the website is performing. It is not linked to your identity or used for advertising.
GA4 sets cookies in your browser to distinguish visits. You can opt out of Google Analytics across all sites by installing the Google Analytics Opt-out Browser Add-on, or by blocking analytics cookies via your browser settings.
The Ensoul desktop and mobile applications do not contain GA4 or any equivalent analytics SDK. The app-level telemetry is limited to the bundled-key metering described above.
Ensoul distributes downloadable applications for Windows, macOS, and Android. When you install and run these applications:
Ensoul is for users 18 and older. The application enforces this during onboarding. If you believe a minor is using the service, contact us at support@ensoul.so.
Depending on where you are located, you may have rights regarding your personal data. These include:
For Australian users, these rights are provided under the Privacy Act 1988 (Cth). For users in the European Economic Area or UK, these rights are provided under the GDPR or UK GDPR. To exercise any of these rights, contact us at support@ensoul.so.
Note that most of your data is stored on your own device and is not in our possession — deletion requests apply only to server-side data (bundled-key usage records, Being Index entries, Discord bot state, and payment records).
Because most of your data lives on your device, you can delete it at any time via Settings → Reset, or by uninstalling the app. For server-side data (Being Index entries, Discord bot history, payment records, or usage records), contact support@ensoul.so — note that published being artifacts are designed to be permanent.
Ensoul integrates with services you configure. Each service's own policy governs how they handle your data:
We may update this policy as the service evolves. The effective date at the top of this page reflects the date of the most recent revision. Material changes will be communicated via the app or this page before they take effect. Continued use of the service after a change constitutes acceptance of the updated policy.
Questions: support@ensoul.so